Free ITIL Exam Dumps

Question 136

Which process has the following objective "Establish new or changed services into supported environments within the predicted cost, time and resource estimates"?

A. Service strategy
B. Service transition planning and support
C. Service level management
D. Change management

Correct Answer:B

Question 137

Details of the service level agreement (SLA} pertaining to the incident
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

Question 138

Which of the following is the BEST definition of the term service management?

A. A set of specialized organizational capabilities for providing value to customers in the form of services
B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C. The management of functions within an organization to perform certain activities
D. Units of organizations with roles to perform certain activities

Correct Answer:A

Question 139

Which Function would provide staff to monitor events in an Operations Bridge?

A. Applications Management
B. Service Desk
C. Technical Management
D. IT Operations Management

Correct Answer:C

Question 140

Which Functions are included in IT operations management?

A. Network management and application management
B. Technical management and change management
C. IT operations control and facilities management
D. Facilities management and release management

Correct Answer:C