Free ITIL Exam Dumps

The consideration of business outcomes and value creation are principles of which part of the Service Lifecycle?

Correct Answer:B

After a workaround has been found

Correct Answer:C

Which of the following is NOT an objective of service transition?

A. To ensure that a service can be operated, managed and supported
B. To provide training and certification in project management
C. To provide quality knowledge and information about services and service assets
D. To plan and manage the capacity and resource requirements to manage a release

Correct Answer:B

Which of these statements about resources and capabilities is CORRECT?

Correct Answer:B

What are the categories of events described in the ITIL service operation book?

Correct Answer:C

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