Free ITIL Exam Dumps

Which statement about the known error database (KEDB. is CORRECT?

A. It is maintained by the service desk and updated with the details of each new incident
B. It is a part of the configuration management database (CMD
C. and contains workarounds
D. It is maintained by problem management and is used by the service desk to help resolve incidents
E. It is maintained by incident management and contains solutions to be implemented by problemManagement

Correct Answer:C

Which of the following provide value to the business from service strategy?
Solution:

Does this meet the goal?

Correct Answer:A

Which of the following is not a service desk type recognized in the service operation volume of ITIL?

Correct Answer:C

It is NOT necessary to be able to measure all the targets in an SLA

Correct Answer:D

What is defined as the ability of a service, component or configuration item (CI} to perform its agreed function when required?

Correct Answer:B

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