Free ITIL Exam Dumps

Which of the following can include steps that will help to resolve an incident?
Solution:

Does this meet the goal?

Correct Answer:A

What is the definition of an Alert?

A. An error message to the user of an application
B. A warning that a threshold has been reached or that something has changed
C. A type of Incident
D. An audit report that indicates areas where IT is not performing according to agreed procedures

Correct Answer:B

To include legal terminology in your Service Level Agreements (SLAs}
Solution:

Does this meet the goal?

Correct Answer:A

What is the primary focus of business capacity management?

A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B. Review of all capacity supplier agreements and underpinning contracts with supplier management
C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Correct Answer:D

Which process is responsible for sourcing and delivering components of requested standard services?

Correct Answer:A