Free ITIL Exam Dumps

Question 86

Which of the following identifies the purpose of design coordination?

A. Provide a single point of control for all activities and processes within the service design stage of the lifecycle
B. Ensuring all service designs have availability designed into them
C. Designing of all the links between every service design process and all other processes in the service lifecycle
D. Control of all supplier relationships from design right through to the production environment

Correct Answer:A

Question 87

Which of the following is the BEST definition of an Incident?

A. A warning that a threshold has been reached, something has changed, or a failure has occurred
B. An unplanned interruption to an IT service or reduction in the quality of an IT service
C. A change of state which has significance for the management of a Configuration Item or IT Service
D. Loss of ability to operate to specification, or to deliver the required output

Correct Answer:B

Question 88

Monitoring and reporting actual availability
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

Question 89

Which of the following activities are responsibilities of a Supplier Manager? 1} Negotiating and agreeing Contracts
2} Updating the Supplier and Contract database
3} Planning for possible closure, renewal or extension of contracts
4} Managing relationships with internal suppliers

A. 1, 2 and 3 only
B. 1, 3 and 4 only
C. 2, 3 and 4 only
D. None of the above

Correct Answer:A

Question 90

Which of the following BEST describes service strategies value to the business?

A. Allows higher volumes of successful change
B. Reduction in unplanned costs through optimized handling of service outages
C. Reduction in the duration and frequency of service outages
D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Correct Answer:D