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Question 81

Enabling the service provider to respond quickly and effectively to changes in the business environment
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

Question 82

What are the categories of event described in the ITIL service operation book?

A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Informational, warning, exception
D. Warning, reactive, proactive

Correct Answer:C

Question 83

What are the two MAJOR activities in problem management?

A. Technical and service
B. Resource and proactive
C. Reactive and technical
D. Proactive and reactive

Correct Answer:D

Question 84

After a workaround has been found

A. 2 only
B. 1 only
C. Neither of the above
D. Both of the above

Correct Answer:D

Question 85

Change manager
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

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