Free ITIL Exam Dumps

Which of the following statements about processes is INCORRECT?

A. The output from a process has to conform to operational norms derived from business objectives
B. The definition of Process Control is "The activity of planning and regulating a process, with the objective of achieving Best Practice"
C. The objective of any IT process should be expressed in terms of business benefits and goals
D. A process may define policies, standards and guidelines

Correct Answer:B

Which is the correct combination of items that makes up an IT service?

Correct Answer:B

Activities
Solution:

Does this meet the goal?

Correct Answer:A

Which document shows a detailed analysis of business impact and benefits?

Correct Answer:C

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

Correct Answer:A

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