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Question 31

Change authority
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

Question 32

Which of the following is the goal or purpose of service level management?

A. To carry out the service operations activities needed to support current IT services
B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
C. To create and populate a service catalogue
D. To ensure that an agreed level of IT service is provided for all current IT services

Correct Answer:D

Question 33

What is the definition of an Alert?

A. A type of Incident
B. A warning that a threshold has been reached or that something has changed
C. An error message to the user of an application
D. An audit report that indicates areas where IT is not performing according to agreed procedures

Correct Answer:B

Question 34

Which one of the following is NOT a valid purpose or objective of problem management?

A. To prevent problems and resultant incidents
B. To manage problems throughout their lifecycle
C. To restore service to a user
D. To eliminate recurring incidents

Correct Answer:C

Question 35

Measurement and reporting
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

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