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Question 56

Computer

A. 1, 3 and 4 only
B. 2, 3 and 4 only
C. 1, 2 and 4 only
D. 1, 2 and 3 only

Correct Answer:D

Question 57

Which one of the following is the BEST definition of reliability?

A. The availability of a service or component
B. The level of risk that affects a service or process
C. How long a service or configuration item (CI} can perform its function without failing
D. How quickly a service or component can be restored to normal working order

Correct Answer:C

Question 58

What BEST describes the value of service operation to the business?

A. It supports the creation of a portfolio of quantified services
B. It ensures IT services are continuously aligned to business requirements
C. It defines the control of service assets and configurations
D. It reduces the duration and frequency of service outages

Correct Answer:D

Question 59

Which of the following is the BEST definition of an Incident?

A. Loss of ability to operate to specification, or to deliver the required output
B. A change of state which has significance for the management of a Configuration Item or IT Service
C. A warning that a threshold has been reached, something has changed, or a failure has occurred
D. An unplanned interruption to an IT service or reduction in the quality of an IT service

Correct Answer:D

Question 60

The services
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

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