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Free ITIL Exam Dumps

Question 16

Design and modeling
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

Question 17

Enabling
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

Question 18

An emergency change to an IT service
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

Question 19

Release and deployment
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

Question 20

Which statement is CORRECT?

A. A function is a set of responsibilities allocated to a service manager
B. A process is a team or group of people and the tools they use to perform one or more activities
C. A function is a set of specialised organisational capabilities
D. A process is a structured set of activities designed to accomplish a specific objective

Correct Answer:D

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