Free ITIL Exam Dumps

Question 6

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A. Service strategy
B. Service design
C. Service transition
D. Service operation

Correct Answer:B

Question 7

Which of the following are valid parts of the service portfolio?
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

Question 8

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

A. Testing the tool and training process managers on using the process
B. Development or purchase of tools and deployment of the tools
C. Training tool administrators how to manage tools and monitoring tool performance in operational environment
D. Development or purchase of tools and deployment of the process

Correct Answer:D

Question 9

Which of the following would be examined by a major problem review?
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A

Question 10

Where should the following information be stored?
Solution:

Does this meet the goal?

A. Yes
B. No

Correct Answer:A