What are two ways customers can open a support case for ChromeOS? Choose 2 answers
Correct Answer:BD
✑ B. Contact the device manufacturer: ChromeOS devices are manufactured by
various companies like Acer, HP, Lenovo, etc. Each manufacturer provides its own support channels, including phone, email, or chat support. Customers can contact the manufacturer for hardware-related issues or specific device configurations.
✑ D. File a case through the Customer Care Portal: Google provides a customer
care portal where customers can submit support cases online. This portal allows users to describe their issues, attach relevant files, and track the progress of their case.
Why other options are incorrect:
✑ A. Chat support via the Admin console: Chat support is usually available for enterprise customers with Chrome Enterprise Upgrade or Google Workspace, not individual ChromeOS users.
✑ C. File feedback on the device with Alt + Shift + 1: This keyboard shortcut is used to capture screenshots and send feedback to Google, but it doesn't directly open a support case.
✑ E. Send an email to ChromeOS support: While Google has support
channels, sending a general email might not be the most efficient way to open a case and get a timely response.
References:
Get support - Chrome Enterprise and Education Help:
https://support.google.com/chrome/a/answer/4594885?hl=en
You have been tasked to deploy shared devices using Managed Guest Sessions. Your IT policy requires blocking access to "google.com" at the parent organization. How would you prevent users from accessing "google.com" for all Managed Guest Sessions at the parent organization?
Correct Answer:D
To block access to a specific website across all managed guest sessions, you need to add the site to the"list of blocked URLs". This ensures that regardless of the session type, users cannot access the specified site.
Verified Answer from Official Source:
The correct answer is verified from theGoogle ChromeOS Managed Guest Session Guide, which explains that adding URLs to the blocked list restricts access across all sessions.
"To enforce web filtering policies during Managed Guest Sessions, add the URL to the blocked list in the Admin console under User & Browser Settings."
By configuring the blocked URL list, you enforce consistent access policies even when devices are used in guest mode.
Objectives:
✑ Implement web filtering for Managed Guest Sessions.
✑ Enforce consistent security policies across sessions.
References:
Google ChromeOS Managed Guest Session Guide
As a ChromeOS Administrator, you are tasked with blocking incognito mode in the ChromeOS Browser. How would you prevent users from using incognito mode?
Correct Answer:A
To block incognito mode in ChromeOS, administrators need to configure the policy under "Users & Browser Security Settings". The specific policy to disable incognito mode ensures that users can only browse in regular mode, allowing for better tracking and compliance.
Verified Answer from Official Source:
The correct answer is verified from theGoogle Admin Console Policies Guide, which details managing incognito mode via User & Browser settings.
"To disable incognito mode, go to Admin console > Devices > Chrome > Settings > Users
& browsers > Security settings, and select 'Disallow incognito mode'."
Disabling incognito mode is essential for compliance and security, especially in educational and enterprise environments where browsing history must be retained.
Objectives:
✑ Manage browser settings for security compliance.
✑ Disable incognito mode on ChromeOS devices.
References:
Google Admin Console Policies Guide
To use Verified Access in your organization, you need to have a Chrome extension that calls Verified Access API on the client devices. Where can you go to get this extension?
Correct Answer:B
Verified Access requires a Chrome extension to communicate with the Verified Access API. While Google doesn't directly provide this extension, it offers detailed documentation and resources through the Verified Access API. Independent software vendors (ISVs) can use these resources to develop and provide compatible extensions. Option A is incorrectbecause Google Play Store is for Android apps, not Chrome extensions.
Option C is incorrectbecause while ISVs might offer extensions, it's not the sole source. Google's documentation is essential.
Option D is incorrectbecause API keys are for authentication, not the extension itself.
How would you deploy a Progressive Web Application to all managed user accounts?
Correct Answer:A
To deploy a Progressive Web Application (PWA) to all managed user accounts, follow these steps in the Google Admin console:
✑ Sign in to Google Admin console: Use your administrator credentials to access the
console.
✑ Navigate to Device Management: Go to Devices > Chrome > Settings > Apps & extensions.
✑ Select User or Group: Choose the top-level organizational unit or a specific group to apply the PWA deployment.
✑ Add by URL: Click on the yellow "+" icon and select "Add by URL."
✑ Enter PWA URL: Paste the URL of the PWA you want to deploy.
✑ Configure Installation Policy: Select "Force install" to ensure the PWA is automatically installed for all users within the selected scope.
This method allows you to centrally manage and deploy PWAs across your organization, making them easily accessible to users on their ChromeOS devices.